Account still closed after falsely accused of *****

I was at capitec bank to make a new card and they said my account was closed due to a home status on it. They then explained to me what happened and I told them I haven't used my card since end July 2018 as I was ****** and my card and phone got ******,so I didn't get bank notifications either. They then said there's ******* money that went into my account but I knew nothing about it,I then told them to reverse it because clearly it is not used.. I went back and they said they did the reversal. And they'll get back to me in 5 working days.

Now explain to me why is my account still closed? Or should I seek legal help?