Account ****

Hi can someone senior fr the ***** department to call me urgently. My account got ****med on the 26th of July 2022 and reported the matter on the same day at capitec carnival mall. I was advised to open a case with SAPS which I did and sent all the documents to the ***** department as requested. I have been making numerous calls and going to branch to get feedback, but to no avail no one is sending any response nor calling me to update. I am going to the 3rd month with any assistance. I need my money back!!!! I am exhausted of making means to get feedback. Please call or respond if there is nothing I will be forced to take the matter to the banking ombudsman.