KN
Khayelihle N

1 reviews | Active since Jul 2025

10 Jul 2025, 11:51

ACCOUNT REPORTED QA *****

Hi hellopeter my name is Khayelihle Mubekeni ncengwa ID number *** a bank account holder of capitec or should i say the former bank account holder.

In 2018 i went to an ATM to withdraw money from my card that was deposited to my account by someone who was supposed to pay me back and that person after paying my R1500 that i paid when she didn't deliver what i bought online paid me and reported my account and also changed her contact details since she wasn't answering my calls.

It's been 5 years she hasn't contacted me because she was supposed to make an affidavit and take it to capitec so that my account can be opened again.

I even said that they can take that money and send it back to her because i paid her from nedbank and i said i will open a case and report if my money was not sent back. She paid me and reported then kept ignoring my calls.

Please help hellopeter i love capitec it's simple and easy to use, i am now working full time and other banks keeps taking my money without my permission. I am willing to do anything to have my account opened again, i need my capitec back.

Thank you hellopeter

0
Replies (1)
Capitec Bank
Capitec Bank's reply10 Jul 2025, 12:36
Official
Good day Khayelihle. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,