ACCOUNT REMAINS BLOCK after 8 months of going back and forth

In the month of March 2024 my capitec account was block by an individual that I lost contact with because of my WhatsApp account being blocked. I eventually fix my WhatsApp account got hold of the person that reported my bank account and refunded the person from an different bank account. Today it has been over 8 Months,I have been to Capitec at Mall of the South multiple time almost every week.No one can help me get my account opened and the funds that was in my account released. Everytime i go to the branch to hear from the ***** department they tells us a different stories.I have written over 3 Affidavit for this case and have explained myself to over 10 different agents from ***** Department.Can I please get helped.