Account reactivation request & Confirmation letter not taken into account

Still waiting up until this day I've been forever writing to hellopeter since a couple of weeks with no gel from capitec Bank they requested my incident reference I gave them about reopening my account they are ignoring the matter this is a very stressful bank customer service isn't their top priority they are happy when you only deposit and make transactions with them once you nerd serious help they take forever to resolve matters very dissapointing.