account query

I wanted to activate my bank card as my account was dormant, i went to the lady at the front and she told me they wont activate my account as my proof of address says that i am from Durban,instead she wanted the Joburg proof of address,i also spoke to Siphesihle and she told me the same thing, i explained that i dont stay in Joburg i am only here for the few months and i dont see the need to change my address,she told that its the company policy. Who came up with this stupid policy,just because i am not in my home town i cant activate my account, is this the simplified banking you always tell us about. I heard to call the call centre and the guy said he will forward my request for me, i even asked them to close this account because clearly it is useless,just when i need it most i cant use it. I am really disappointed at the service i received today.