account put on hold without being informed

Ive been trying to dial *130*3279# from my cell phone since I have cellphone banking, everytime it gives me a message saying your request cant be processed now please try again later. Yesterday I visited the branch in birch acres mall when the consultant check for me my account has been put on hold without being informed as to why.. she called the customer care line where the was no reply. I left the branch thinking they will call me and explain till now I dont know whats happening. I have been using this account for many years and has never had a problem before.