NT
Ndi T
1 reviews | Active since Nov 2015
01 Dec 2022, 23:49
Account put on hold
Capitec has put my account on hold for about 2 years now. No matter what I try to do, they won't give me a solution to this mess. Someone claims I received money from them by mistake. I don't know who it is and capitec is not willing to assist. I used to pay for my funeral cover using the app. So I recently changed phones and the app is now inaccessible. I am about to lose my cover yet I have the money for it in my account. The branch can't even assist with the payment at least. This is ridiculous.
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Replies (2)
Capitec Bank's replyOfficial
02 Dec 2022, 11:39Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply02 Dec 2022, 11:39
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Ndi T's updateReviewer Update
15 Mar 2023, 10:10Your official contacted me and I missed their call. I am still not assisted even after I emailed him to request that the query to not be closed. My account is still blocked and I am not getting any assistance from the branch nor call center.
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Ndi T's update15 Mar 2023, 10:10
Reviewer Update
Your official contacted me and I missed their call. I am still not assisted even after I emailed him to request that the query to not be closed. My account is still blocked and I am not getting any assistance from the branch nor call center.