Account put on hold.

Account put on hold, Call Center/ Branch Unhelpful

I have my account blocked on suspicion of ***** with no communication from Capitec. I was only informed of the reason after calling the call center who refered me to the branch, spent more than an 4 hours but could not get help because forensic department, just mention I need to find the person who send the money and they write an affidavit, now I’m confused because I went to two separate capitec branches and all they’re saying a different story on why the account is closed.

This is very frustrating honestly, because it feels like capitec automatically sides with the accuser. I really feel depressed and defeated at this point. I would take that in situations like this Capitec would play a mediating role, coz clearly the forensic department is just so disinterested in matters like this as they show no interest of settling matters like this.