JP
Japie P
1 reviews | Active since Mar 2022
12 Apr 2023, 14:22
ACCOUNT PLACED ON HOLD WITHOUT INFORMING ME
Good Day
Kindly assist with the above mentioned case number regarding a Capitec account ***) suspension. A Nedbank client had transferred an amount of R20 000.00 on date : 4th April 2023 Tuesday. Her bank then decided to place her account on hold due to suspicious activity , this decision impacted my account as well, causing for me not to be able to access funds in my account.
The matter has since been resolved on her side but has not been resolved mine. I've attached proof of payment on email forwarded to Client Care providing the legitimacy of the transaction.
I'd like urgent feedback on this issue as it is highly inconveniencing and straining.
Hoping to receive feedback soon.
Regards J Plaatjies *** )
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
12 Apr 2023, 17:14Good day Japie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Apr 2023, 17:14
Official
Good day Japie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JP
Japie P's updateReviewer Update
13 Apr 2023, 12:47Kindly provide me with a detailed feedback progress report,as this current issue is inconveniencing me at the highest level.The Nedbank client that made payment account’s has been resolved,so I’m not sure why my account has still been placed on hold
JP
Japie P's update13 Apr 2023, 12:47
Reviewer Update
Kindly provide me with a detailed feedback progress report,as this current issue is inconveniencing me at the highest level.The Nedbank client that made payment account’s has been resolved,so I’m not sure why my account has still been placed on hold
JP
Japie P's updateReviewer Update
15 Apr 2023, 11:19The issue on my account has still not been resolved,can I kindly get an update on the progress been made?
JP
Japie P's update15 Apr 2023, 11:19
Reviewer Update
The issue on my account has still not been resolved,can I kindly get an update on the progress been made?