Account placed on hold

hi

my account was placed on hold. I am very very very upset about this right before Christmas. I can't see why this is happening. I sold my car to someone and now my account is on hold. I tried to call the bank and I couldn't get any help so I took the time to go to the bank just for more disappointment and no help so at the bank they said I should try the WhatsApp line of capitec bank. hahah then only to get a message from them saying that I should phone the bank. really is this a joke or what? how am I going to tell me children. sorry there will be no gifts for Christmas because the bank put a hold on my account.

no no no no no no no I can not expect this. please fix my account ASAP. OTHERWISE I WILL GO TO ombudsman.

for all the years that I have been at Capitec bank. after I get my money back I will be closing this bank account.....