LP
Londy Polo'b

1 reviews | Active since Oct 2017

18 Oct 2017, 08:39

Account placed on hold and cant access my funds

I went tiyec bank Montclair Durban i needed to open an additional savings i was told i need to have proof of adress they cant access my account.following weekend went back with proof.boom my accound is on hold pending investigation.for what they dont know.they called their ***** department ehom said they enquire about funds i deposit there monthly from my fnb account they assume it ***** .i have been doing that for over 6months .no contact about anything.i had to go to fnb and provide proof which i did. It was sent .thereafter they enquieed about a transaction where a friend transfered me R210 they said she repported it was ***** .i mmediately called her she said she knew nothing of that sort.i went back again i was rold my funds will be releases till today.nothing .i thout people are lying when they say capitec will do level best to take your money.till today.i cant even pay rent it due i dont even know where to stay with what money.i will never support this bank ever again and will tell my family and friends

0
Replies (3)
Capitec Bank
Capitec Bank's reply18 Oct 2017, 08:50
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

LP
Londy Polo'b's update18 Oct 2017, 08:58
Reviewer Update
I do not have 5 days.i have spent a lot of money. Waiting on capitec.i am at standing still.i cant even pay rent.is capitec gonna take me in?.i have to make loans because of this bank.ive waited long enough.no communication whats so ever.apology doesnt work.i need my money today. If i dont get it. I will be knocking on banking ombuds door.i am sick and tired of this
LP
Londy Polo'b's update18 Oct 2017, 08:58
Reviewer Update
I do not have 5 days.i have spent a lot of money. Waiting on capitec.i am at standing still.i cant even pay rent.is capitec gonna take me in?.i have to make loans because of this bank.ive waited long enough.no communication whats so ever.apology doesnt work.i need my money today. If i dont get it. I will be knocking on banking ombuds door.i am sick and tired of this