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innocent M

1 reviews | Active since Jun 2014

04 May 2017, 08:39

Account payments

<p>I was given acount inforamtion by Zimkhitha Notshokovu an employee of capitec to pay my loan since i was in debt review. on the 25th i payed the first 1000 and today i made a follow to check if the money appears but i was taken from one person to another. they told me they cant see the money and what i did i was wrong to use that account. i have sent them proof of payment and the email that i have received from Zimkhitha Notshokovu giving all the account details to use. the emails given are saying "mail undelivered"</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply04 May 2017, 11:11
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

iM
innocent M's update08 May 2017, 08:05
Reviewer Update

Morning

i have already seen my credit report showing non-payament. i am awere you have promise feedback by today and i just needed to bring that to your attention.

Regards

innocent

iM
innocent M's update09 May 2017, 07:44
Reviewer Update

Complaint Management

It has been over three working days and still nothing from you, no phone call, message i am still in the dark regading my issue.

Please advise what to do since you cant/not willking to assist me.

Regards

Innocent Msibi