Account paused with no valid reason

I sm capitec bank client,I received an sms stating I must update my capitec banking app,of which i did not as the sms looked suspicious. Later that day my account was paused. I tried to contact capitec customer care and ***** department but I'm taken from pillar to post. I'm being told different stories by consultants. I'm suffering while I have funds in my account. I'm told I'm investigation with no findings. Why must we experience such with capitec always but in harmony with other banks