CR
Christinah R

1 reviews | Active since Jun 2024

27 Jun 2024, 07:19

Account paused

It's one of those awful days your card declines for no reason, one day your banking app says "account paused, visit a beanch with ID". No communication has been made to notify me of this.

Capitec has to find a way activate virtually, the closest branch is 65 km away and we have no public transport, its monthend and I am frustrated much.

0
Replies (1)
Capitec Bank
Capitec Bank's reply27 Jun 2024, 08:10
Official
Good day Christinah. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.