Account paused

On the 21st of May my Capitec account got paused without no reason I didn’t even get a warning or a notification that my account has been paused I got shocked when I logged into my Capitec App and noticing that my account got paused,I had a conversation with one of the agents and I was told to go to the bank with my ID and they will help me I did exactly that the second day and I was the first person to arrive at the branch i arrived there before they could even open,eventually they opened and I was called immediately when I was called I told the lady about my problem and the lady said she doesn’t know the reason why my account was paused she didn’t even try to check she just said I have to wait for an sms telling me what the reason is okay I went back home when I got home I got an sms telling me that I should track my case cool I tracked it and there was no progress then on the 23rd I wrote here on Hellopeter and I was told that I will get a call from Capitec within 7 working days but even today there is no feedback about my account being hacked it’s been 3 weeks now please help me