Account paused

3 months ago capitec blocked my account someone reported that he was ****med and the money went to my account,i did not have a problem i went to the branch to enqury and was told that the are still waiting for FNB to conclude my problem is that i am a capitec client to fnb my account is paused and the money that was inside it disappered,i went to the branch got no help its 3 months waiting for feedback i enquried on whtsapp still no feedback .If the is not feedback why dont they unblock my account