TR
Tebogo R
1 reviews | Active since Jan 2022
22 Mar 2024, 12:31
Account Paused
I am honestly not a happy client, my account has been “paused” for a couple of days. I did go to the branch and they wanted a few documents which I did submit. I can’t use the app nor do anything because of this “pausing “ of the account, it has happened before but they never requested any documents. I am really not happy with the bank at this point
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
22 Mar 2024, 12:55Good day Tebogo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Mar 2024, 12:55
Official
Good day Tebogo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TR
Tebogo R's updateReviewer Update
22 Mar 2024, 17:06I am still not happy 😡, one of your designated official called Kathrine and asked for the same documents. I thought it was going to be resolved as we were still on the call but she said I must go to branch and submit the documents, I told her I have submitted them and asked to send them to her🤷♀️🤦♀️. There is no consistency or whatsoever, what annoys me is the fact that Kathrine said it might be fixed on Monday. Can someone please explain what on earth it’s happening with my account?
TR
Tebogo R's update22 Mar 2024, 17:06
Reviewer Update
I am still not happy 😡, one of your designated official called Kathrine and asked for the same documents. I thought it was going to be resolved as we were still on the call but she said I must go to branch and submit the documents, I told her I have submitted them and asked to send them to her🤷♀️🤦♀️. There is no consistency or whatsoever, what annoys me is the fact that Kathrine said it might be fixed on Monday. Can someone please explain what on earth it’s happening with my account?
TR
Tebogo R's updateReviewer Update
25 Mar 2024, 09:52My account is still “paused”. Nobody seems to know how to unpause it cause I gave them all the necessary documents. This is honestly an inconvenience, I will be getting paid soon and my debt orders will bounce because of a stupid system that nobody seems to know it works. 2 people are failing to assist Joseph the agent at Quagga Centre and Katherine from complaint management
TR
Tebogo R's update25 Mar 2024, 09:52
Reviewer Update
My account is still “paused”. Nobody seems to know how to unpause it cause I gave them all the necessary documents. This is honestly an inconvenience, I will be getting paid soon and my debt orders will bounce because of a stupid system that nobody seems to know it works. 2 people are failing to assist Joseph the agent at Quagga Centre and Katherine from complaint management