Account out on hold without being notified of the action

On the 1st of October I went go capitec bank in Bluff (Durban) to report that I lost money when I was making a purchase /investment online with the owner of this account ********** 180 link number ********** 245, at the bank I was advised to go to the police so that I can obtain a case number I did so and brought the case number to them I then waited for the capitec forensics to investigate and then return to me, I then received a call that I won't receive my money bank and that was it. So I moved on with my life then I find out that my bank is not able to receive money from people trying to make a payments to me since I use use my account for my network marketing business this was disturbing I went to the bank to inquire what is happening to my account, so on the 29th October yesterday I went and I was assisted by an agent by the name of Codi who then told me that my account was on hold status and reasons as why it was put on hold was not written, he then called forensics to find out why my account was put on hold unfortunately they didn't know as well since there is no information about anything regarding my account and my transactional history i then really got worried as he was assiting me the lady from forensics said the agent must talk to the person who put my account on hold Lungile Dlamini, now this Lungile put my account on hold status and never wrote a not that anyone can see when they need to without luck this person was not found I spent 2 hours in the bank with my 11 mo this old baby and I left the bank more stressed due to this hold status I also suffered Loss of Earining due to this unexplained status. I my bank failed me firstly that they didn't even give me a report about the person who stole my money of an amount of R2000 and they couldn't recall or make any other means, instead they block my account that I won't be able to use it leading to greater loss for me. I am going to seek legal advice due to this matter and I want answers.why and how can one person Lungile Dlamini put my account on hold and the whole forensic doesn't even know why, why was my matter dealt with with so much unprofessionalism and carelessness, why would my bank put a hold status and never even bother to let me know. I will seek advice on how I can go about suing for Loss of Earnings due to this hold status do e by your employee Lungile Dlamini.