Account on hold/closed

Good day

I have a huge problem which Capitec Bank which is practically putting my life on hold and not giving me any clear answers why my account is on hold.

On the 13th of January 2025 I received an sms from Capitec informing me that they have terminated my banking relationship with me because I failed to remove funds that were in my account. I went to the Bloemfontein Twin City branch on the 14th January 2025 to enquire about the SMS I received and I couldn’t access my funds as my account was closed. The agent had to log a call because there was no clear answer as to why my account was placed on hold.

I then sent an email to Capitec client services enquiring about my closed account,they responded with a vague response saying that my accounts was closed due to my non compliance on removing funds from my account. All this happened after I explained that I never received any notification of removing funds from my accounts,the only communication I received was on the 13th January 2025 informing me that my account was terminated.

I sent another email again wanting answers to why my account was closed and

I sent a mail again on 28th January 2025 requesting clear answers why my account is still on hold/closed and if they have decided not to reopen my account they should give me access to my funds that are in that account.I also informed me that I want all my funeral premiums and that I also have my pension fund which was paid into this account that Capitec is failing to give me access to and give me clear answers on what is going on in my account.

On the 31st of January 2025 I went to Capitec Mimosa in Bloemfontein where I asked to see the Branch manager and explained all this. She logged a log a call to have my account reopened so that I can access my funds and they also explained to her that my account was closed because I did not comply with the FICA rules which I explained that I never received any communication from Capitec other than the SMS I received on the 13th January. I also sent supporting letter from GEPF indicating that my funds were paid to Capitec Bank.

To date I haven’t received any response and my life is basically at a standstill and I’m struggling while having funds I can’t access.