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Thato M

1 reviews | Active since Dec 2017

30 Dec 2017, 14:03

Account on hold status

My account was put on hold status due to the funds that where deposited into my account without my knowledge, i went to Capitec in Dobsonville ext3 they said my account was linked to a ***** case held by ABSA bank of which i did not know of, Capitec bank is doing this to us as the black people because we are they're target market and this happened without my knowledge. Just imagine this, my son was sick i wasn't able to afford the doctor due to my Account being put on this **** hold status of which the funds that were deposited into my account i did not benefit from and i DO NOT KNOW ANYTHING about this.

Capitec Bank should just fix this mess as its now new years eve and myson did not get christmas clothes due to mess i do not know about!!!!! FIX THIS MUN

0
Replies (3)
Capitec Bank
Capitec Bank's reply02 Jan 2018, 12:18
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

TM
Thato M's update02 Jan 2018, 19:44
Reviewer Update
NO now i can't use my cellphone banking and my app is blocked i can't access anything due to this why am i receiving such bad service from Capitec Bank why am i being treated as if i am a ********? i did not even use the funds that were deposited into my account and it was reversed and now my money that was in my account before all of this mess happened is nolonger replaced? am i receiving such treatment because i am black? Just say so if thats the case isn't that a black man is always a suspect ? what is this really what is this ?
TM
Thato M's update02 Jan 2018, 19:46
Reviewer Update
you telling me about 5 working days whilst i had to wait for you to reply to me and i had a black christmas with no lights no groceries no nothing ? what i will do i will just post this on facebook and i will take this matter to the papers because if this matter happened to a white person you would have long resolved it...