Account on hold for over a month

Capitec has a very poor service. They put my account on hold over a month now. With poor communication after receiving documents they required of the money on hold. I am sure now they will respond after sending this review.. And another thing they require documents or more information bit by bit everytime they come back with feed back. Shaime to you Capitec holding people's monies who are trying to make aliving. Even if you go to the branch they don't explain dos and don't only after you have opened the account they will tell what to do and don't.