Account on Hold

My account was placed on hold by Capitec Bank more that 3 weeks ago, I contacted client care via email and last week i recieved an email from Lucinda Abrahams and I was told to take proof of payments for monies in my account as proof, I did that last week went to Mall Of Africa spoke to Linda and she contacted her head office and they said they will revert soon, I was contacted by Nedbank last week Thursday to confirm if the payments were made by me and I confirmed, till today capitec has not returned to me, as I have a family to feed and bills to pay and I need my money, I've been with Capitec for almost 11 years now and I've never recieved such treatment.