ACCOUNT ON HOLD BUT FORENSICS DOES NOT ANSWER PHONES!!!

Good day Capitec.

Let me just start by saying that I have always appreciated the efficiency and friendliness of Capitec staff and your futuristic banking tools.

Alas, I have to turn to HelloPeter about an issue that is effecting my life a lot these last few days.

On Friday evening 28/12, I noticed that I could not access my banking app nor buy airtime via the *120*/*130* service. I could not draw any money either.

I went to your Goodwood Branch early Saturday (29/12) morning to see what the issue was. I was told by a helpdesk that my account was on hold and forensics needs to be called. We called forensics only to find out that they do not work on weekends. So, they close my account on Friday, and disappear for the weekend while I have no access to my funds and have two kids at home to feed. But ok, I was understanding and made a plan until I was able to get to a branch today.

I visited your Woodstock branch an hour ago (Monday 31/12) and explained my situation and that I need to contact forensics. We waited on the line for 30 min with no answer. This is now the 2nd time I make attempt to contact the forensics Dept AT THEIR REQUEST and no one picks up. I had to get back to work again.

I am VERY frustrated now because I cannot go into new years WITHOUT ANY MONEY as well.

Please ask forensics to call me on the number provided to sort this out.

Many thanks. H.Goodman