TL
Tsholofelo L
1 reviews | Active since May 2023
29 May 2023, 11:13
Account on Hold
My account was placed on hold without any communication from the bank. My account and that of the person who sent the money to me are both on hold. We are both Capitec clients. I am being bounced from one department to the next and I have over 5 reference numbers now. I don't even know which reference number to use when tracking the incident. I have sent e-mails, called call center, DM'd on twitter, visited the branch I even tried to chat with them on whatsapp. I just want the hold to be lifted so I can close the account. It is absolutely awful.
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Replies (2)
Capitec Bank's replyOfficial
29 May 2023, 12:30Good day Tsholofelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 May 2023, 12:30
Official
Good day Tsholofelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TL
Tsholofelo L's updateReviewer Update
30 May 2023, 11:13 ***
All three bank account holders have verified the transaction that was a "suspected *****ulent act". I was told the hold would be lifted on Saturday. What exactly is the delay? I have no insight since no one is coming back to me with details. All I get are auto generated responses or that the matter is being looked into. I have month end commitments which I cannot fulfill because my account is non functional. My kids have no food, I cannot even buy electricity! This is a complete abuse of power! please unfreeze my account! how is my family supposed to survive? This is completely inconsiderate of Capitec to drag their feet so much on an issue that they have created. My debit orders are bouncing, and Capitec is charging me a fee each time they bounce, yet they are the reason why my funds are unavailable. This is unacceptable! Give me my money so I can close close this account!
All three bank account holders have verified the transaction that was a "suspected *****ulent act". I was told the hold would be lifted on Saturday. What exactly is the delay? I have no insight since no one is coming back to me with details. All I get are auto generated responses or that the matter is being looked into. I have month end commitments which I cannot fulfill because my account is non functional. My kids have no food, I cannot even buy electricity! This is a complete abuse of power! please unfreeze my account! how is my family supposed to survive? This is completely inconsiderate of Capitec to drag their feet so much on an issue that they have created. My debit orders are bouncing, and Capitec is charging me a fee each time they bounce, yet they are the reason why my funds are unavailable. This is unacceptable! Give me my money so I can close close this account!
TL
Tsholofelo L's update30 May 2023, 11:13
Reviewer Update
***
All three bank account holders have verified the transaction that was a "suspected *****ulent act". I was told the hold would be lifted on Saturday. What exactly is the delay? I have no insight since no one is coming back to me with details. All I get are auto generated responses or that the matter is being looked into. I have month end commitments which I cannot fulfill because my account is non functional. My kids have no food, I cannot even buy electricity! This is a complete abuse of power! please unfreeze my account! how is my family supposed to survive? This is completely inconsiderate of Capitec to drag their feet so much on an issue that they have created. My debit orders are bouncing, and Capitec is charging me a fee each time they bounce, yet they are the reason why my funds are unavailable. This is unacceptable! Give me my money so I can close close this account!
All three bank account holders have verified the transaction that was a "suspected *****ulent act". I was told the hold would be lifted on Saturday. What exactly is the delay? I have no insight since no one is coming back to me with details. All I get are auto generated responses or that the matter is being looked into. I have month end commitments which I cannot fulfill because my account is non functional. My kids have no food, I cannot even buy electricity! This is a complete abuse of power! please unfreeze my account! how is my family supposed to survive? This is completely inconsiderate of Capitec to drag their feet so much on an issue that they have created. My debit orders are bouncing, and Capitec is charging me a fee each time they bounce, yet they are the reason why my funds are unavailable. This is unacceptable! Give me my money so I can close close this account!