Hellopeter
Share Your Experience
kM
kagiso M

1 reviews | Active since Mar 2009

04 Dec 2023, 09:30

Account on hold

Account on hold due to someone that deposited *****ulent funds in to my account, call centre gave me an email address to send affidavit. A week later was told when I followed up that the email address was incorrect. Was asked to visit the branch, consultant send the affidavit to the correct email address. Please urgently resolve this issue as i have no relations with the person that made the deposit into my account nor do I know them. My card is cancelled, payments hanging to be paid into my account.

0
Replies (3)
Capitec Bank
Capitec Bank's reply04 Dec 2023, 14:52
Official
Good day Kagiso  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
kM
kagiso M's update06 Dec 2023, 15:20
Reviewer Update
I got an email on 04/12/2023 saying that a team in investigating my case. The email was incomplete as it didnt even didicate the date when feedbak will be provided...just ended at "will provide feedback by"!!! I never got feedback the next business day as your response above indicates!!! what is going on CAPITEC. I called the call centre today and the case is still being investigated, what is taking so long? payments were made into that account and none of your agents can trace those payments. What happened to those monies????? Can this be resolved URGENTLY PLEASE.
kM
kagiso M's update07 Dec 2023, 15:06
Reviewer Update
ITS BEEN THREE DAYS!!!!STILL NO UPDATE NOR FEEDBACK!!!! WHAT HAPPENED TO FEEDBACK BEING PROVIDED THE NEXT BUSINESS DAY????????? ALL LIES...I AM SO DISAPPOINTED AT THE WAY YOU TREATED ME AS YOUR CUSTOMER.