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Showneez S
1 reviews | Active since Mar 2023
21 Jul 2025, 14:34
Account on a soft freeze
I received an SMS from Capitec today 21 July 2025 that my account is paused I need to send my proof of address and source of income. I send the documents and even went to the branch today to come find they put a soft freeze on my account and it takes 3 days to unfreeze. In this account is money I need for a religious ceremony for my step son that passed on and money to get to work and I was told that the account is frozen due to suspicious activity and it could only be money I received for my step sons funeral and deposit for a rental house I am unable to go to work even now cause that's all my money I left in that account. How can they just do that and not consider ones circumstances. I am stranded without money now and then i still have to wait 3 days for my account to be unfrozen.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
21 Jul 2025, 16:36Good day Showneez,
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Jul 2025, 16:36
Official
Good day Showneez,
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
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Showneez S's updateReviewer Update
21 Jul 2025, 20:48I have received a call from a consultant from the complaints department she said she will give me an update tomorrow let's see if that happens and if they will be able to unfreeze my account as I am even unable to go to work now cause of all this inconvenience.
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Showneez S's update21 Jul 2025, 20:48
Reviewer Update
I have received a call from a consultant from the complaints department she said she will give me an update tomorrow let's see if that happens and if they will be able to unfreeze my account as I am even unable to go to work now cause of all this inconvenience.
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Showneez S's updateReviewer Update
22 Jul 2025, 14:42Based on my my message below
I have send the consultant 3 emails thus far and still have not received any feedback regarding my account being on a soft freeze, she told me that she would get get back to me today yet I still have not received any feedback from Capitec bank. I find this very unprofessional and ********* to do this to thier customers.
Worst Bank experience ever.
I received an SMS from Capitec today 21 July 2025 that my account is paused I need to send my proof of address and source of income. I send the documents and even went to the branch today to come find they put a soft freeze on my account and it takes 3 days to unfreeze. In this account is money I need for a religious ceremony for my step son that passed on and money to get to work and I was told that the account is frozen due to suspicious activity and it could only be money I received for my step sons funeral and deposit for a rental house I am unable to go to work even now cause that's all my money I left in that account. How can they just do that and not consider ones circumstances. I am stranded without money now and then i still have to wait 3 days for my account to be unfrozen
I have send the consultant 3 emails thus far and still have not received any feedback regarding my account being on a soft freeze, she told me that she would get get back to me today yet I still have not received any feedback from Capitec bank. I find this very unprofessional and ********* to do this to thier customers.
Worst Bank experience ever.
I received an SMS from Capitec today 21 July 2025 that my account is paused I need to send my proof of address and source of income. I send the documents and even went to the branch today to come find they put a soft freeze on my account and it takes 3 days to unfreeze. In this account is money I need for a religious ceremony for my step son that passed on and money to get to work and I was told that the account is frozen due to suspicious activity and it could only be money I received for my step sons funeral and deposit for a rental house I am unable to go to work even now cause that's all my money I left in that account. How can they just do that and not consider ones circumstances. I am stranded without money now and then i still have to wait 3 days for my account to be unfrozen
SS
Showneez S's update22 Jul 2025, 14:42
Reviewer Update
Based on my my message below
I have send the consultant 3 emails thus far and still have not received any feedback regarding my account being on a soft freeze, she told me that she would get get back to me today yet I still have not received any feedback from Capitec bank. I find this very unprofessional and ********* to do this to thier customers.
Worst Bank experience ever.
I received an SMS from Capitec today 21 July 2025 that my account is paused I need to send my proof of address and source of income. I send the documents and even went to the branch today to come find they put a soft freeze on my account and it takes 3 days to unfreeze. In this account is money I need for a religious ceremony for my step son that passed on and money to get to work and I was told that the account is frozen due to suspicious activity and it could only be money I received for my step sons funeral and deposit for a rental house I am unable to go to work even now cause that's all my money I left in that account. How can they just do that and not consider ones circumstances. I am stranded without money now and then i still have to wait 3 days for my account to be unfrozen
I have send the consultant 3 emails thus far and still have not received any feedback regarding my account being on a soft freeze, she told me that she would get get back to me today yet I still have not received any feedback from Capitec bank. I find this very unprofessional and ********* to do this to thier customers.
Worst Bank experience ever.
I received an SMS from Capitec today 21 July 2025 that my account is paused I need to send my proof of address and source of income. I send the documents and even went to the branch today to come find they put a soft freeze on my account and it takes 3 days to unfreeze. In this account is money I need for a religious ceremony for my step son that passed on and money to get to work and I was told that the account is frozen due to suspicious activity and it could only be money I received for my step sons funeral and deposit for a rental house I am unable to go to work even now cause that's all my money I left in that account. How can they just do that and not consider ones circumstances. I am stranded without money now and then i still have to wait 3 days for my account to be unfrozen