FM
Fikile M
1 reviews | Active since Jul 2011
05 Jul 2019, 12:27
Account not updated
I had an account with Capitec which was handed over to MBD. I settled this account and received a paid-up letter. I have requested that this now be updated with the credit bureau that the account is paid-up and closed. Instead, today I found out that the same account I have a paid-up letter has been sold to another collections agency NBA? I will definitely be sending this to the ombudsman. I am not paying the same account twice.
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Capitec Bank's replyOfficial
05 Jul 2019, 13:20I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Capitec Bank's reply05 Jul 2019, 13:20
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
FM
Fikile M's updateReviewer Update
05 Jul 2019, 14:28This must be resolved sooner than 5 working days. I was already told by MBD to wait 14 days from payment date for the credit bureau to be updated but now my account has been sold to someone else to collect and I was wait much no longer. Unacceptable!!!!
FM
Fikile M's update05 Jul 2019, 14:28
Reviewer Update
This must be resolved sooner than 5 working days. I was already told by MBD to wait 14 days from payment date for the credit bureau to be updated but now my account has been sold to someone else to collect and I was wait much no longer. Unacceptable!!!!