account mix up, incompetency and bad attitude

After my account was debited without my concern i called and spoke to a karmen who was as rude as they come.she said she would escalate the matter. I told her to make sure that my cellphone banking remains accessible to me.This morning i wanted to send money to be withdrawn for me by another person who banks with you and i could not.The *********** consultant karmen has blocked my internet banking app.HOW ON EARTH AM I SUPPOSE TO SURVIVE WITHOUT MONEY.i can't even afford to get to your branch right now! !!! I am extremely unhappy about this