Account locked once again..

Unfortunately here I am once again, my Capitec account has been locked for the second time this year.

The first situation was extremely depressing to deal with, someone had involved me in their ***** case but never once stated that I committed any *****.

Capitec got notified by FNB that I was the one committing the ***** without clearly reading the affidavit and my account was locked for 9 days on a false ***** case that wasn't even made against me.

The amount of stress resulted from those nine days, I had to call and worry about how I was going to pay for food and get by for the month as I would get little to no help regarding the situation.

Now someone has paid *****ed funds into my bank account which I used to pay another client. Capitec has locked my account once again and asked me to submit all necessary information to provide proof as to why the transaction took place but in the same breath said that I will have the money reversed from my bank account ??

I submitted all the information required on the same day, a few hours later in a panic at the Capitec branch. I asked the woman who helped me if there is any sort of way a client could ever verify a transaction if someone payed *****ed funds into their account and she said no.

I am sitting from Tuesday worrying about ever getting access to my bank account and having that amount of money reversed. I've given up on Capitec being there for their customers, the first case is still active from the 12/01/2023. I can only imagine how long this is going to take to get the "investigating" completed.

I wanted to close my Capitec account but decided to leave it after the first incident got resolved, I should have done it immediately when I had to opportunity.

I'm really tired of this treatment Capitec, I truly am.