Account hold

I have my account paused and only recieved 1 phone call from Capitec after writing my review, thereafter they haven't connected me again.my account was paused with no communication and now is said to be under Saps investigation regarding the funds I recieved in my account of which were payouts from an investment I made.the person who allegedly reported my account has no contact with me nor have they ever communicated with me.I transfered the funds from my other account of which that account also had a hold but was lifted after I provided an affidavit explaining about the funds,Capitec first froze an amount of 3000 in my account and didn't notify nor call me about it I had to call them and was told the amount is under investigation with no explanation as to why but my account remained active.Then in December they paused my account again without any communication I've been contacting and went to the branch where they said they'd remove the hold within 4 hours but the account is still on hold till today.With Capitec only being in contact with me once and was told I'm gonna be contacted again of which that hasn't happened,I explained about not being in contact or knowing the person that reported my account as there was a number of us in a trading group and I believe the amount paid to me was my payout.and I use the account for my day to day banking I've been using Capitec since 2015.