Account frozen without warning!

After an insurance payout a month ago, Capitec saw fit to just freeze my account this morning. No warning, no sms or email asking, just a frozen account.

Hours spent on their hotline. Going in twice to their branch. Six hours spent and no resolution.

Not even telling them that I live out of that account, I have children. They just do not care. The insurance company will take a day to send the proof of payment through and Capitec will probably take another day. So it's OK if children don't have food for two to three days.

Well done capitec. Apparently they can do anything they want to on your account, as they see fit. So now I have money, but I also don't have money.

Be very careful who you trust your money with.