BN
Bonolo N
1 reviews | Active since Apr 2025
31 Oct 2025, 09:07
Account Frozen Without Explanation – No Urgency from Capitec
I’m writing this review on behalf of an attorney whose Capitec account was suddenly frozen without any proper explanation. Despite providing proof of payment showing that the funds were for legitimate services rendered, the matter has not been resolved.
When they visited the branch, they were told the issue would be fixed within 24 hours. However, they are now being told to wait another 3–5 business days, with no clear communication or accountability from Capitec.
This has caused serious inconvenience, as they are unable to make any payments or perform transactions — both personally and professionally. It’s disappointing that such a serious issue is being handled with such poor urgency and communication.
Capitec needs to improve its customer service, transparency, and efficiency when dealing with clients’ accounts, especially professionals whose work depends on timely access to their funds.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
31 Oct 2025, 10:40Good day Bonolo
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Oct 2025, 10:40
Official
Good day Bonolo
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
BN
Bonolo N's updateReviewer Update
06 Nov 2025, 10:46Hello Capitec Bank,
Your handling of this matter is unacceptable. This issue relates to my frozen account, which has already caused significant inconvenience. Was informed that the matter would be resolved within 2 hours yesterday, yet no action was taken and no feedback was provided.
To make matters worse, the complaint was closed without a single call, message, or email from your team despite your claim that you were unable to reach me.
I am requesting, not suggesting that my complaint regarding the frozen account be immediately reopened and escalated to a senior official. Expecting urgent communication and a proper update on *** with no further delays.
Please confirm in writing that the matter has been reinstated and provide a clear and accurate timeframe for resolution.
Your handling of this matter is unacceptable. This issue relates to my frozen account, which has already caused significant inconvenience. Was informed that the matter would be resolved within 2 hours yesterday, yet no action was taken and no feedback was provided.
To make matters worse, the complaint was closed without a single call, message, or email from your team despite your claim that you were unable to reach me.
I am requesting, not suggesting that my complaint regarding the frozen account be immediately reopened and escalated to a senior official. Expecting urgent communication and a proper update on *** with no further delays.
Please confirm in writing that the matter has been reinstated and provide a clear and accurate timeframe for resolution.
BN
Bonolo N's update06 Nov 2025, 10:46
Reviewer Update
Hello Capitec Bank,
Your handling of this matter is unacceptable. This issue relates to my frozen account, which has already caused significant inconvenience. Was informed that the matter would be resolved within 2 hours yesterday, yet no action was taken and no feedback was provided.
To make matters worse, the complaint was closed without a single call, message, or email from your team despite your claim that you were unable to reach me.
I am requesting, not suggesting that my complaint regarding the frozen account be immediately reopened and escalated to a senior official. Expecting urgent communication and a proper update on *** with no further delays.
Please confirm in writing that the matter has been reinstated and provide a clear and accurate timeframe for resolution.
Your handling of this matter is unacceptable. This issue relates to my frozen account, which has already caused significant inconvenience. Was informed that the matter would be resolved within 2 hours yesterday, yet no action was taken and no feedback was provided.
To make matters worse, the complaint was closed without a single call, message, or email from your team despite your claim that you were unable to reach me.
I am requesting, not suggesting that my complaint regarding the frozen account be immediately reopened and escalated to a senior official. Expecting urgent communication and a proper update on *** with no further delays.
Please confirm in writing that the matter has been reinstated and provide a clear and accurate timeframe for resolution.
BN
Bonolo N's updateReviewer Update
06 Nov 2025, 15:19This is a follow-up to the previous message, which you have still not responded to.
Account has been frozen since the 29th, and the continued delay has caused significant and unnecessary inconvenience. Have been unable to access funds for days, which has affected daily responsibilities, financial commitments, and overall stability. This situation is unacceptable, especially considering that all required documents — including the affidavit and proof of payments — were submitted promptly.
Was also informed that the matter would be resolved within 2 hours yesterday, yet there has been no update, no progress, and no communication from your side.
I require immediate confirmation that my complaint has been reopened and escalated as requested. I expect urgent feedback and direct contact on *** without any further delays.
Account has been frozen since the 29th, and the continued delay has caused significant and unnecessary inconvenience. Have been unable to access funds for days, which has affected daily responsibilities, financial commitments, and overall stability. This situation is unacceptable, especially considering that all required documents — including the affidavit and proof of payments — were submitted promptly.
Was also informed that the matter would be resolved within 2 hours yesterday, yet there has been no update, no progress, and no communication from your side.
I require immediate confirmation that my complaint has been reopened and escalated as requested. I expect urgent feedback and direct contact on *** without any further delays.
BN
Bonolo N's update06 Nov 2025, 15:19
Reviewer Update
This is a follow-up to the previous message, which you have still not responded to.
Account has been frozen since the 29th, and the continued delay has caused significant and unnecessary inconvenience. Have been unable to access funds for days, which has affected daily responsibilities, financial commitments, and overall stability. This situation is unacceptable, especially considering that all required documents — including the affidavit and proof of payments — were submitted promptly.
Was also informed that the matter would be resolved within 2 hours yesterday, yet there has been no update, no progress, and no communication from your side.
I require immediate confirmation that my complaint has been reopened and escalated as requested. I expect urgent feedback and direct contact on *** without any further delays.
Account has been frozen since the 29th, and the continued delay has caused significant and unnecessary inconvenience. Have been unable to access funds for days, which has affected daily responsibilities, financial commitments, and overall stability. This situation is unacceptable, especially considering that all required documents — including the affidavit and proof of payments — were submitted promptly.
Was also informed that the matter would be resolved within 2 hours yesterday, yet there has been no update, no progress, and no communication from your side.
I require immediate confirmation that my complaint has been reopened and escalated as requested. I expect urgent feedback and direct contact on *** without any further delays.