Account Frozen with the loan inside.

My account was put on hold without any communication from capitec, I app**** for a loan at capitec online and was assisted but an agent name CarliHeugh who processes my application and told me I had to wait for her to confirm my employment.I waited but no feedback from her so I decided to go to the branch and have my application done there. The branch approved the loan and it was paid out, I woke up the next day with my capitec app not working I called the customer service they said I should go to the branch that my account was handed over to the forensic department. Went to the branch however they are not able to assist me or even tell me the reason why my account was frozen, When they call the forensic no one answers the phone.

I’m left here without an account,With no explanation why my account is in forensics. I have been banking with capitec for over 4 years now, I don’t expect this kind of treatment from them. Capitec I need my account fixed or someone should do their job properly cause I don’t see why you would give out a loan and freeze the account without any communication.

Your forensic department don’t even have time to answer their phones while we are left with no answers and no one to help”.