ACCOUNT FROZEN FOR OVER A WEEK AND NO FEEDBACK AS TO WHY.

My account has been frozen, and the reason that was given to me after walking into one of the branches. The ***** department was called and i was told that i was involved in some ***** of which no details was shared with me. That was a week ago and i am still waiting for feedback as to when my account will be reinstated. I have been with Capitec for more than 5 years and this is the type of service we get from them. mind you, i do everything from my capitec account. monies get deposited into my account and i cannot access my funds. To make it worse, no call was made to me to inform me that my account will be frozen due to whatever reason. I just need my money and capitec can close their account. As far as i am concerned i am no longer a capitec client, they can keep their account. i just want what little money i have left in my/their account so that i can go to another bank.

Thank you.