Account Frozen due to suspicion of ********** transaction.

So today, the 20.01.22, my bank account was frozen by Capitec on suspicion of ********** activity. I had been shopping for the balance of my kids school supplies and all was going well until i had to do grocery shopping. I swiped for purchases and got a decline.

i proceeded to the Capitec ATM at the mall i was shopping at, withdrew a statement which showed my available as R0.00 even thou i had a positive balance. I then proceeded to speak to a consultant within the Capitec branch who then picked up the hold for ********** transaction. After she called the ***** department and to which transaction it was. Longest story shorter, i sold an item that was advertised on Facebook Marketplace, Recieved the funds via eft, hand delivered to buyer. I went 1 way he went another way, we not friends, never promise to keep in contact. This was on the 15.01.22, 5 days ago, but the person claimed to their bank they did not recieve the item, so Nedbank decided to notify Capitec and Capitec then froze my account. ***!!! Nobody notified me. i tried calling the buyer and he probably blocked me, maybe he has buyers remorse? Capitec, im your client and you have done nothing to protect me from *****!!!! Now, i have no access to my account! Nothing, i guess i have to feed my Kids some *** **** and onions tonight.....but you guys dont worry about that. Nedbank said jump and u jumped your highest.

This buyer paid willingly via eft, collected willingly, now he could potentially get away with my item and maybe his money back?! This is stupidity and incompetence at its worst!!! Now its his word against mine....but my bank does not believe me. Anyway, i got an affidavit and attached proof of conversations and phone calls. Lets see what happens, if my word still isnt good enough. Why was the source of the funds not investigated upfront? Why was I not contacted to be told of suspicions and allowed to provide proof of funds? If Capitec's *********** forensics team were able to use their brains, they would have used that approach.

I have a verbal agreement explaining with the clown i sold it too where those funds come from. I also have a payment confirmation from the clown that transferred the funds. Maybe after he decided to indulge he realised its Januworry and he made a mistake, maybe realising he now needs the money.

Instead of the Capitec team investigating first, I was treated like a ******** and my account was frozen without the courtesy of prior communication. I was totally embarrased in front of several people when my card declined. I spent 2 HOURS...2 HOURS shopping for groceries and I had to walk out of the shop empty-handed and embarrassed. Thats how capitec treat thier clients hey. Simplicity at its best.

Capitec punishes us clients for transferring money into Capitec...what the hell is Capitec in business for then? If i was a con would i really use my legit everyday banking account.

I am in Home with no money and no groceries...what will I eat!???What will my kids eat. Im starting a new Job on Monday, guess ill just have to give it to someone else to keep then. Cant deal with you anymore u ************* pieces of ****.

The worst is that nobody can tell me when my account will be ufrozen because Capitec is waiting for Nedbank to confirm that the transfer is not **********, but Nedbank is yet to respond...Apparantly there is even a ******** case number involved. But when i went to saps to make the affidavit, there was nothing reflecting. So if Nedbank delays in responding, how long will I be inconvenienced for? This approach is beyond STUPID!! Why not contact the parties involved to get clarity on the matter? Why not call me and ask whats up, tune me this is the story, then we can sort it out!, but u decide to make me look like a fool. Tomorrow my kids need to go to school, tank is on empty, they got no lunch, friday evening no food, Saturday no food? get the picture, just because someone made up a story!

People deserve to know how Capitec does not give a flyin f about Customer service, Again, i have your documentation required, all your evidence needed. how long till we sort this out....i dont want to go to a branch and sit for hours. I need this resolved immediately.

I want my account to be unfrozen now!! Its not your money, its not Nedbanks money, its mine, or freeze that guys use of my item that he has.

Capitec has lost a customer, by the way. I will not tolerate INCOMPETENCE!!!! I know a good friend named Ombudsman.

Hello #TymeBank, here i come!!!