Account frozen due to Capitec incompetence

My bank account was frozen by Capitec today on suspicion of ********** activity. I have called the customer care centre twice and have been to the branch at Longbeach Mall in Cape Town regarding this issue.

I am FURIOUS at the responses I have received so far because they don't make sense and they don't help me.

If there was an issue with the funds transferred into my account, why was the source of the funds not investigated prior to clearing the funds? It makes NO sense to clear the funds and then freeze the bank account. This is stupidity and incompetence at its worst!!! Why was the source of the funds not investigated upfront? Why was I not contacted to be told of suspicions and allowed to provide proof of funds? If Capitec's *********** forensics team were able to use their brains, they would have used that approach.

I have a legal agreement explaining where those funds come from. I also have a payment confirmation from the person that transferred the funds. His lawyer and mine would have been able to confirm the facts of the matter.

Instead of the Capitec team investigating first, I was treated like a ******** and my account was frozen without the courtesy of prior communication. I was totally embarrased in front of several people when my card declined. I spent 2 HOURS...2 HOURS shopping for groceries and I had to walk out of the shop empty-handed and embarrassed. The way I have been treated by Capitec is **********!!!

Capitec punishes clients for transferring money into Capitec...what the **** is Capitec in business for then?

I am in Cape Town with no money, no family, no friends and no groceries...what will I eat!???

The worst is that nobody can tell me when my account will be ufrozen because Capitec is waiting for Nedbank to confirm that the transfer is not **********, but Nedbank is yet to respond...so if Nedbank delays in responding, how long will I be inconvenienced for? This approach is beyond STUPID!! Why not contact the parties involved to get clarity on the matter?

People deserve to know how Capitec does not give a **** about Customer service.

I want my account to be unfrozen now!!

Capitec has lost a customer, by the way. I will not tolerate INCOMPETENCE!!!!