Account frozen by bank 3 years later still no answers.

My account was frozen 3 years ago by the bank. I didn't know about it until I went to the bank to try to withdraw some money. I went in to the bank to ask what this was about and was told me that some one logged a complaint against me as being part of a pyramid scheme. I was not aware of such things was i just aware that the group I was a part of was a stockvel. The bank said that I must talk to the forensic. Who told me that they are investigating the matter. Every time I call to enquire on what is happening they either don't answer or tell me that they are still investigating. I AM STILL WAITING 3 YEARS LATER. I just want my money back. this is the worst treatment I have ever received anywhere. Should I go report this matter to the media before I am taken seriously? I have been going up and down trying to get help but no one will help me they always tell me to call the forensic. The forensic is unhelpful. My life has been on hold for 3YEARs because of this. I just want this to end. Capitec Bank is unhelpful and the workers are ******** to help in any way about things from their own bank. Their system is flawed.