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mpho M
1 reviews | Active since Jan 2014
04 Mar 2015, 08:36
Account frozen and the bank failed to assist me
On Saturday i found out that my bank account has been frozen , i went to Pretoria Sunny Park branch and the staff there failed to assist me for two consecutive days. its been more than 5 days now without having access to my money and no one has explained to me as to why my account is frozen
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Capitec Bank's replyOfficial
04 Mar 2015, 09:08Hello stiroh,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply04 Mar 2015, 09:08
Official
Hello stiroh,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank