Account Frozen and not resolve after informed it will be sorted in 5 working days

My son sent me funds from his own Capitec account to my Capitec account on the 6th September 2023 and my account was frozen. When enquiring, they stated they are currently investigating the ***** report that was made on the account. They asked I submitted an affidavit with a certified copy of my ID and wait 5 working days for my account to be sorted. Nothing has been done, and now I am told they will re-escalated this and I may need to wait for 21 days. This is unacceptable and I cannot access my own funds and I cannot pay my bills. This by far has been the worse experience of service especially for a matter that needs such urgency.