Account frozen

Capitec Bank froze my account about 3 weeks back, i went to the branch to make an enquiry as ti why and i was told that uber eats tried to debit my account and the matter will be resolved in 14 days as it's still under investigation. 14days passed and still my accounts are frozen i am unable to do anything as it's the only bank account that has all my funds. I've been going up and down to the mall of Africa branch but all i get is excuses and no help

I have requested that they withdraw all my money and close the account as i need it to sustain myself because i am not getting any help. I also tried to call the client care but they tell me that they are not picking up my account. It's been long overdue and this matter has not been solved.