Account Freezing and Poor Customer Service

Dear Capitec Team,

I am writing to formally lodge a complaint against Capitec Bank regarding an ongoing issue with my account.

Capitec Bank has unjustly frozen my account, accusing me of money laundering without any clear explanation or evidence. As a loyal customer, I feel deeply misused and unfairly treated, with the bank essentially treating me like a ********.

Following the instructions from Capitec’s Head Office, I visited the branch for assistance, only to be told by the staff that they do not know how to resolve the matter. Despite my attempts to escalate the issue, I have been unable to get any meaningful response. I have requested management to contact me, but more than 3 hours have passed with no follow-up or resolution.

This situation has caused me significant stress and inconvenience. I am extremely disappointed with the lack of support and the poor level of customer service provided by Capitec Bank. I am requesting immediate intervention to resolve this matter, as well as a formal explanation of why my account was frozen.

Please refer to case number: ***2 for further details related to this issue.

Thank you for your attention to this matter.

Kind regards,