Account Freeze/Hold

Capitec put a hold on my account and also sent an instruction to a different bank I was sending the funds to, instructing them to put a hold on that account as well, When I called Capitec to ask them why they put a hold on my account they said the ***** department thought someone else was using my account to send money and they were trying to protect me, after confirming it was myself sending the funds they they released my account and I thought that now that they knew they were going to send the other bank to remove the hold just like how they instructed them to put a hold on the 1st place but no they did not send those instructions.

on the 24th of August I called in to ask capitec to please send the instruction to the other bank I was told they are working on it and proceeded to give me a reference number and I kept on calling to check if the email has been sent to the other bank, Ive had well over 15 calls on this to try get an EMAIL sent to the other bank, today the 20th of September I spoke with a lady by the name of Noma from the ***** department who told me that she has sent and email requesting them to please action this because no email has been sent to the other bank, how does one justify this? why is it quick for them to hold our accounts and yet it takes ages to release them?

I do not expect any response from capitec except for one informing me that this has been actioned, I cannot be waiting from the 24th of August today is the 20th of September just for someone to type an email? this is ridiculous.