MvdW
Marc van der Walt
1 reviews | Active since Sept 2009
23 Feb 2023, 10:53
Account disappeared from app
My tax free savings account matured yesterday and the account DISAPPEARED from my app. At the branch I was told that this is normal on tax free accounts and someone would call me in the next few days. WHAT? Normal for who? What if something happened to me and the bank could not get hold of me? Would they reinstate my account?
This practice is totally unacceptable and you have lost me, and my family, as clients.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
23 Feb 2023, 11:10Good day Marc Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply23 Feb 2023, 11:10
Official
Good day Marc Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
MvdW
Marc van der Walt's updateReviewer Update
23 Feb 2023, 16:26So the 'designated official' was Capitec Bank Assistant via WhatsApp. And I broke it.
What a joke.
What a joke.
MvdW
Marc van der Walt's update23 Feb 2023, 16:26
Reviewer Update
So the 'designated official' was Capitec Bank Assistant via WhatsApp. And I broke it.
What a joke.
What a joke.
Capitec Bank's replyOfficial
23 Feb 2023, 20:51Good day Marc
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Feb 2023, 20:51
Official
Good day Marc
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank