account de*****ed

My credit card has been de*****ed, i call capitec this morning 30/07/2022... they are telling me that they have been receiving calls similar to my problem, i mean you are receiving calls from your clients about their cards being hacked and de*****ed why are you not doing anything about it. Ive had about 13 uknown transcactions from (Microsoft store and Iso )happened in my credit card on the 29 July 2022. And now im being told to wait 30 days for the investigations. How will i be able to pay for my daughters school fees? and im being charged R80 as well. Capitec why are u doing this to ur clients?