AM
Aphelele M
1 reviews | Active since Feb 2020
04 Jan 2024, 12:00
Account debited twice
I’ve been struggling with Capitec Collections department. My account was debited twice in December, I’ve been sent from pillar to post trying to get my money back. How do you make the mistake of taking someone’s money twice in a month?. I wouldn’t recommend this bank to anyone, it’s not worth it.
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Replies (3)
Capitec Bank's replyOfficial
04 Jan 2024, 16:11Good day Aphelele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Jan 2024, 16:11
Official
Good day Aphelele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AM
Aphelele M's updateReviewer Update
05 Jan 2024, 16:07Still haven’t received communication from Capitec, I had to contact the collections department and 72 hours later my money has not been returned. I don’t know which avenues to explore at this rate. I am R11885 off this month and no one will reimburse me for the inconvenience. Horrible customer service
AM
Aphelele M's update05 Jan 2024, 16:07
Reviewer Update
Still haven’t received communication from Capitec, I had to contact the collections department and 72 hours later my money has not been returned. I don’t know which avenues to explore at this rate. I am R11885 off this month and no one will reimburse me for the inconvenience. Horrible customer service
Capitec Bank's replyOfficial
09 Jan 2024, 09:25Good day Aphelele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Jan 2024, 09:25
Official
Good day Aphelele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank