Account deactivated and funds withheld due to some random audit

Extremely terrible service provided by capitec bank and I'm dissatisfied with the answers I've been given , nobody at all is willing to assist and this is a matter of extreme URGENCY!!!

This morning I recieved a SMS stating that my account has been suspected with *****ulent activity and is under review. I received a case number as well which wasn't very helpful

At first I thought it was a prank SMS but then I logged into my account to find that R3000 has been withheld and I have a remainder of R2800. This shocked me but then I further went on to querying this matter via a call which was absolutely helpless as the lady didn't speak clearly and had almost no clue to what I was speaking about , she transferred me to an agent and while being on hold , the call ends. I further went on to querying the matter on WhatsApp and was asked a few security questions which were verified and I was told that my account will be checked by the agent name "Zintle". She apparently looked into my account to do check ups and did not get back to me and I was later on transferred to an agent named "Clinton M" , who told me that I should visit a branch and have my account stopped. Roughly about an hour back I visit a branch in Durban and was told that I could not do anything right now as I'm apparently being audited and I should wait for a few days to a week without stating whether or not I'd get a feedback from them.

This is not what I asked for !!! I'm extremely dissatisfied with the service I've been given. I request urgent assistance and did not engage in *****ulent activity. My wages are very minimal and deposit them into my account as and how I receive it.

I'm currently stranded as I have no means of providing for my family or myself and this is the week that I have rent due , expenses to pay and fill fuel in my vehicle to commute to work which I'm unable to do thanks to capitec bank !

I urgently request assistance to solve this matter and have full funds put back into my account and have my account activated with immediate effect!!