Account ***** complaint.

My account has had a ***** block on for reasons and amounts that kept on changing by them.

I had made countless phonecalls, utilised their pathetic Whatsapp contact and visited their Ottery branch (Delwyn Oliver's service was amazing though)

I had taken in proofs and affodavits stating my case, and yet the response from the ***** department, call centre and Whatsapp all.differed.

My account gets released after 2 weeks and gets blocked again 10 minutes later for reasons stating that the investigation is ongoing. I was advised by no less than 3 people that my account would be made active, I would have access to my funds and their investigation would continue.

I was also told that I would get notification that my account would be investigated, and then blocked, but for the second time, this has not transpired.

I need to call after them, I need to follow up on emails and I need to drive around for stuff. And it always takes place at the end of the day when nobody can give you answers and you have to wait till the next afternoon for someone to.answer a call. Its now going on almost 2 weeks where I have no access to my hard earned money.

Capitec sets the benchmark for appaling service, and I am 99% sure, that this complaint will not be attended to.