Account closure and withholding of funds

I am writing to express my deep dissatisfaction and frustration with the recent handling of my bank account closure by Capitec Bank. I was extremely surprised and disappointed when my bank account was closed without any prior notification. Following the prompt on the banking app, I visited the nearest branch for verification. The bank consultant advised me to submit proof of payments from my husband and an affidavit indicating that all transactions in my account were conducted by me and not due to any *****ulent activities. I promptly provided the requested documentation.

However, it has now been four weeks since I submitted the required documents, and I have not received any communication from Capitec regarding the status of my account or the release of my funds. This prolonged silence is unacceptable and has caused me significant inconvenience and distress.

Subsequently, I have opened a new bank account with Nedbank. My primary concern now is to retrieve my money that Capitec has withheld *******ly. I called the contact center and spoke to a representative named Noluthando, who put me on hold for nearly six minutes only to inform me that neither she nor her supervisor could provide any feedback regarding my query, because they don't know what is happening. Noluthando promised to call me back but has yet to do so.

I am deeply disappointed in the lack of communication and the poor customer service I have received. I am requesting the immediate release of my funds. I am no longer interested in maintaining my account with Capitec and request that the account closed.

I trust that Capitec will treat this matter with the urgency it deserves, and I look forward to their prompt response. Failure to resolve this issue will leave me with no choice but to escalate my unresolved query to the Banking Ombudsman.