Account closed without prior consent

Previously I had an account with the bank, but as I'm a foreign resident; my passport expired and my account was now close without consulting with me. When I went there with my updated passport, they told me there weren't able to update my previous account as they've opened a new account. Due to which I'm facing below issues: 1. Need to update all debit order companies with new account details 2. I have to go update my SARS account, of which it will take the whole days effort to do the updates. 3. I did a few only shopping with "Wish", and my stuff are not yet delivered; and as per their policy, they cannot refund me to the new account for the delayed ordered items. I asked the bank several times, and they just released the letter saying that both the accounts belongs to me; but it wont aid me as "Wish" can only payout to the old account, and this requires the bank to re-route the previous account to the new one so as the "Wish" payment can reflect on my new account. And the bank told me they are unable to do that, due to which I've lost R4000.00

I WISH THAT I COULD RATE BANK TO -5

AND FIRE PEOPLE WHO DESIGN BANK SOFTWARE .

Vinod Bisen ********** 714 **********